When you request an item that we do not have in-stock, we have a "WISH LIST" Program to accommodate your special order needs. We first require the request be to in writing via an email or a fax with the following information: Name, Address, Phone Number, Style, Color and Size of the item(s) as well as confirmation that you agree to our Wish List policies.
We will then contact FLAX to obtain the item requested and then notify you via email or telephone with the estimated delivery date. Upon this notification, your credit card obtained will be charged in full for any available item(s)including shipping costs.
Once you have placed this order you are committed to it unless we cannot provide this item(s). When the item arrives, your goods will be shipped via UPS ground unless otherwise noted.
There will be no refunds to your credit card on Wish List or Special Orders. As always, after you receive the item(s), if there is a problem, you have 2 options: It is exchangeable for style, color or size based on availability or we can issue an Online Gift Certificate. When you make a Wish List Order, you agree to these terms.