The road to truth and understanding begins with a journey inward, a self-examination.
The only "mistake" you made is thinking your actions and reactions are or were mistakes.
Otherwise, you wrote up a really nice, if not a bit self-serving, confessional.
If you can lose the losers and liars, the con-men and cheats that seem to be infesting practically every aspect of the taxicab industry, you may yet accomplish your goals and ambitions.
Also, if you would just stop parroting some of these people's BS, think things through and act on your own volition and creative decisions, the drivers will follow you, no matter where you lead them.
And, please, no more lame excuses like "something came up" or "I was busy." If you're going to be at the front to lead, then do so, be their, jump on every email as if it meant life or death, because it does. Don't ever let up, keep the pressure (on the City) on high.
We are all depending on you, Ms. Callahan, to succeed where most have failed.
