Emirates Airlines Lusaka Office Emirates Airlines, the flagship carrier of the United Arab Emirates, has a customer service and ticketing office located in Lusaka, Zambia. This office serves as a point of contact for passengers within Zambia seeking assistance with Emirates flights, including bookings, inquiries, flight changes, and customer service issues. It's strategically positioned to cater to both business and leisure travelers, offering services such as flight reservations, ticketing, baggage inquiries, and Emirates Skywards memberships.